• Safiu Kehinde

Guaranty Trust Bank Limited (GTBank) has assured its customers of return to seamless service experience following the completion of system upgrade.

The bank made assurance in a statement issued via its official X handle on Wednesday.

While apologizing to its customers for the inconveniences experienced during the course of the upgrade. GTBank appreciated them for their trust and patience with the bank.

The bank, however, announced its system upgrade to new Finacle Suite of Core Banking Application Systems aimed at improving customers service experience.

The statement read in part; “Dear Valued Customer, Thank you. Your trust is the foundation on which we stand, and your patience and support during this recent transition to a new core Banking System, has been nothing short of extraordinary.

“When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your service experience.

“Yet, we must humbly acknowledge the challenges along the way The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service, and we sincerely apologize for this.

“We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration.

“Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure.

“As we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change and that every effort we make hereon will be driven by a single purpose; to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future.”