In compliance with the directive of Nigeria Electricity Regulatory Commission NERC ordering Distribution Companies to refund over billed customers, kaduna Electric has said that it is ready to refund customer.
Kaduna Electric and other Distribution Companies in the country were sanctioned for non compliance with NERC’s Capping Order, directing them to ensure unmetered customers are not billed beyond a certain threshold.
The capping order is aimed at aligning the estimated bills for unmetered customers with the measured consumption of metered customers on the same supply feeder.
The Kaduna Electric in a statement issued by the head of Corporate Communication, Abdulazeez Abdullahi, Kaduna Electric, said customers that have been over billed will be refunded but customers to be refunded must be ready to settle all their outstanding debt.
It maintained that the refund exercise might be hindered if customers could not pay their bills as at when due and in full.
Abdullahi noted that one of the major constraints hampering adequate supply of electricity has been the issue of illiquidity in the sector and that this bottleneck can only be overcome with full payments for energy consumed by customers.
It said the company is burdened by a huge debt, which hampers its efforts at efficient service delivery to customers.
Abdullahi remarked that, the company which operates in Kaduna, Kebbi, Sokoto and Zamfara States has to confront the reality with the recent developments in the Nigerian Electricity Supply Industry, where distribution companies are required to ensure full remittance to the market for energy received and wheeled to it.
The company urged customers to come forward and clear their debts as it now has zero tolerance for electricity debt accumulation by customers.