- Safiu Kehinde
First Bank Nigeria has announced the restoration of its mobile banking app after technical glitch experienced by customers earlier this week.
The bank made the announcement in statement issued on Saturday.
The bank confirmed that all its online banking channels are fully functional, while apologizing to their customers over the Independence Day frustration.
First Bank reaffirmed its commitment to providing seamless banking experience to their customers.
“FirstBank has announced the full restoration of services on Firstmobile, its mobile banking platform, following a downtime earlier this week which occurred following a recent upgrade of the mobile banking application.
“Firstmobile is now up and running as the Bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe.
“In addition to Firstmobile, customers can continue to enjoy convenient access to a wide range of banking services via our other channels, including: FirstOnline – our online banking platform, Firstmonie Wallet, Firstmonie (Agent Banking), FirstBank ATMs across the country, FirstBank Cards (Debit and Credit), and the *894# USSD Banking.
“We are committed to ensuring that all customers return to enjoying a seamless banking experience on Firstmobile as we understand the essential role and value You place on Firstmobile, your favourite digital banking application.
“We sincerely regret any inconvenience caused during this service disruption.” First Bank wrote.