The Federal Airports Authority of Nigeria (FAAN) has apologised over a traveller’s near-death experience on the escalators at the Murtala Muhammed international airport in Lagos.
This was contained in a statement on Monday by the acting general manager, corporate affairs,FAAN,Faithful Hope-Ivbaze, noting that it had taken full responsibility for the unfortunate incident.
On Sunday, a traveller, identified as Elvi, threatened to suit FAAN after her family and some travellers sustained injuries while using escalators at the airport on September 3, 2022.
She accused immigration officers as well as some other staff members at the airport of looking away while the travellers needed help, adding that it took over 40 minutes for first aid treatment to arrive.
“I wonder who certified and approved the safety/use of these escalators. We were told that they were serviced a few days before. I am definitely going to sue. The state of those escalators is totally unacceptable,” she had said.
“As a citizen of this country and a consistent tax payer, I have the right to raise an inquiry into this matter and sue for damages. It’s more worrisome that protection, safety, support of human life is an outward neglect and negligence of the immigration officers at the airport.”
Videos seen on her handle by NPO Reports showed travellers bleeding at the base of the escalators and images of people with bruises.
Reacting to the incident on Monday,FAAN said the management have reached out to actively participate in the care for the injured.
“FAAN is reviewing the operating procedure for the equipment to ensure that such sudden mechanical faults do not occur again.”
“FAAN……Committed to her core values of Safety, Security and Comfort.”