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Bank Confirms Glitch; Promises Quick Fix
- Safiu Kehinde
Customers of Nigeran bank giant, First Bank, have on Thursday vented their frustration and anger over service disruption experienced across the bank’s online platforms.
The issue which had reportedly persisted for the past three days have hindered several customers from performing financial transactions.
In reaction to the development, First Bank on Thursday morning issued a statement on its official X handle.
The bank confirmed the glitch across its FirstMobile, FirstOnline, and USSD platforms.
While apologizing for the inconvenience, First Bank promised to restore the services as quickly as possible.
“Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline, and USSD Platform.
“Customers may therefore experience delayed or declined transactions.
“We regret the inconvenience this may cause and appreciate your patience and understanding during this time.
“Our team is working with our partners to restore services as quickly as possible, and we will provide updates once services are fully restored.
“In the meantime, please use our alternative digital channels ( FirstMonie Wallet, Debit Cards) for urgent transactions.” the statement partly read.
This, however, did not appeal to the aggrieved customers as they groaned over the technical issue with some faulting the bank’s delayed response as they recounted their ordeal.
“I’ve been unable to transfer money from my account since yesterday, same thing last week and I needed the money urgently. Very useless bank. I’ll close my account once the network is back.”@Temi2311
“why is it so easy to debit one’s account and so difficult for you to return the money back. I did a transaction of #50,000 to my Wema account yesterday which was a declined transaction and still I was debited and not refunded back till now…kindly return my money” @Moyo__sore
“Your system has been down for over 3 days and you just think that posting this rubbish will actually make the matter will make the problem go away?”@koldflame
“First Bank please stop exploiting and steal from us with trick, this morning i’ve tried ussd 4 times and i was charged 6 Naira plus for 4 times on MTN for ussd without getting what i wanted this is the response stop conniving with MTN to extort us of our hard-earned money.”@Oyinlaye2
“All I care about right now is my 32,000 that was debited since yesterday morning and till now it has not been reversed, it’s literally 24hrs already… are you guys fr right now,it wrote processing error and still the money was removed …for what reason exactly? Send back my money”@DaviddsJoy
“Please kindly reverse my Money, I begged you @FirstBankngr Please the 3 different transactions i made was debited from my First Bank Account since yesterday and today this, none of it has been reverse back to me or Credited the beneficiaries”@Ogunpodo Anuoluwapo
“I am honestly fed up with the persistent network problems at First Bank Nigeria. For a bank of this size and reputation, it is absolutely unacceptable that basic transactions constantly fail due to poor network. Simple things like transfers, checking balance, or even logging”@MujitabasaniIb1
“Good morning…. Yesterday i did a money transfer one thousand naira from my mobile app to an FCMB account, the money was debited from my first bank account but was not delivered to the destination account or even reversed. Kindly correct the error and reversed the money.”@elvisasoro
“This issue has been ongoing since yesterday. I had to wake up very early to carry out a transfer, thinking it must have been resolved, only for First Bank to debit my account without crediting the recipient and not even refunding my account up until now. Haba! First Bank.”@Terhemba289351
“This issue has been ongoing since yesterday. I had to wake up very early to carry out a transfer, thinking it must have been resolved, only for First Bank to debit my account without crediting the recipient and not even refunding my account up until now. Haba! First Bank.”@Frankduru14396
“I must express my utmost disappointment with First Bank over the disgraceful manner in which they discharge their duties and the appalling level of customer service on display. A bank of such supposed repute has no business subjecting customers to endless negligence”@Jibola David
