West Africa’s foremost financial institution, FirstBank, has announced the launch of an advanced facial biometric technology on its mobile banking application, FirstMobile.
This was contained in a statement by the Group’s Acting Head of Marketing & Corporate Communications, Olayinka Ijabiyi, on Tuesday.
The newly launched features includes Facial recognition, sign-up and activation, virtual credit cards for secure online shopping, instant credit card activation, flexible salary advances with 3-month repayment options and general improvements, bug fixes.
According to the statement, the upgrade is in a bid to provide customers with a seamless, secure, and efficient digital banking experience.
The new upgrade enables users to activate or register on FirstBank’s mobile app- FirstMobile securely, using facial verification.
This feature also includes an advanced anti-spoof detection, to enhance customer account protection and ensure robust security.
These innovations are part of FirstBank’s ongoing strategy to deliver secure, swift, and user-friendly digital financial solutions tailored to the evolving needs of its over 43 million customers across Nigeria, Sub-Saharan Africa, and global markets.
According to Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank, the rollout marks a transformative milestone in customer experience.
“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience.”
“FirstBank is committed to innovative ways of delighting our customers so that they can carry out their transactions with no stress and with utmost convenience.
“We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to providing our customers with cutting-edge solutions that make banking simpler, faster, and more accessible.
“Our goal is to ensure that every interaction with FirstBank enhances customer satisfaction and builds long-lasting relationships”
First Bank of Nigeria Limited “FirstBank”, established in 1894, is the premier bank in West Africa, a leading financial inclusion services provider in Africa, and a digital banking giant.